Returns & Refunds – China to Australia Orders
Faulty or incorrect items
Contact us within 48 hours of delivery with your order number and a photo; we arrange a replacement or refund from our Hong Kong warehouse.
Change of mind
Because of international shipping and product rules, unopened items may be returned within 7 days of delivery; opened items cannot be returned.
Refund timing
Approved refunds return to the original payment method within 3-7 business days.