Website: https://chinavapewarehouse.com
At China Vape Warehouse, we aim to resolve eligible order issues fairly and transparently. This policy explains how customers can contact us regarding damaged goods, incorrect deliveries, and shipments affected by customs or other authorities.
All orders and remedies are subject to applicable laws and regulations in the jurisdictions involved.
1. Damaged Products
If an order arrives damaged, please contact our customer service team within 7 calendar days of delivery, where reasonably possible.
Please provide:
- Your order number.
- Clear photographs or videos showing the damage.
- Photographs of the outer packaging and shipping label.
- A brief description of the problem.
After reviewing the claim, we will confirm whether a refund or another remedy is available.
2. Incorrect Products Delivered
If you receive products that differ from your confirmed order, contact us within 7 calendar days of delivery, where reasonably possible.
Please provide your order number, details of the incorrect items, and photographs showing the products received.
Once the claim has been verified, we will explain the available remedy, which may include a refund or replacement where permitted.
Please do not return any items without receiving written instructions from our customer service team.
3. Shipments Seized or Detained by Customs
We use discrete packaging so we don’t face seizure but if a shipment is seized, detained, or refused by customs or another government authority, please notify us and provide any available tracking information or official notice.
We will review the circumstances and determine what remedies either to redo your order of do a 99% refund.
4. Refund Processing
Approved refunds will normally be returned to the original payment method where possible.
If the original payment method is unavailable, we will contact the customer to discuss alternative.
5. Contact Us
For all refund and return enquiries, please contact:
Business: China Vape Warehouse
Website: https://chinavapewarehouse.com
Customer service email: info@chinavapeswarehouse.com
Please include your order number in all correspondence.
6. Policy Updates and Legal Rights
We may update this policy to reflect changes in our procedures or applicable legal requirements.
vape Australia